Prices, Shipping Costs, and Delivery Information

The prices listed on the product pages include the legal value added tax and other price components.

Dispatch: With or without engraving, we dispatch your order the next business day. We ship Monday to Friday.

Germany

Shipping for refills and other small items costs €2.49.

Shipping for packages costs €5.99.

Free shipping within Germany for orders over €29.00.

Delivery time: approximately 2-3 business days

Austria

Shipping for refills and other small items costs €3.00.

Shipping for packages costs €5.00.

Shipping for large packages (e.g. watches, conference folders, laptop bags) costs €14.00.

Free shipping to Austria for orders from €149.00.

Delivery time: approximately 5 business days

Switzerland, Liechtenstein, United Kingdom

Small items €3.49, packages €5.99, large packages €17.99.

Africa, Asia, North and South America

Small items €4.99, packages €14.99, large packages €34.99.

All other countries

Small items €3.49, packages €14.99, large packages €49.00.

We currently do not ship to EU countries other than Germany and Austria. Customs duties and import taxes may apply to deliveries outside the EU. The amount shown in the cart before you complete your order applies.

Returns

Please include a return label with your return shipment, which you can download from your account. This is necessary for us to assign and process your return as quickly as possible.

Please send your order postage paid to us. Since the shipping costs are borne by you, you can choose the postage yourself, but we recommend using an insured shipping method so that you have proof of delivery of your package.

After receiving the return, your return will be processed as quickly as possible. Typically, we refund the purchase price within 3 business days after receiving the return, but in exceptional cases, this can take up to 7 business days.

Note

Please note that the shipping times and costs provided are estimates and may vary based on the specific destination. For orders shipping to countries outside of Germany, delivery may take longer than the specified times.